This article will explain how Student Brighton has used the latest government guidance to keep you safe in our student accommodation during the 2020-21 academic year.
The welfare of our tenants remains our highest priority. We wanted to let you know the measures we have implemented across our student accommodation, in response to the COVID-19 pandemic, to ensure that you can be confident of the highest standards of health and safety during your stay with us. We also want to make sure that you are aware of everything you can do to minimise the risks while you study in our fantastic city.
Since the start of the pandemic, our approach has been based on official UK government guidance and developed using advice from Public Health England. In addition, as full members of the National Residential Landlords Association and IHowz, we have taken additional measures based on their specific recommendations for shared houses where tenants share the amenities in a property.
What has Student Brighton done?
The lockdown period in England, specifically the closure of education facilities, meant that the majority of our properties were vacated ahead of schedule. This has afforded us the opportunity to enter all of our student accommodation and assess requirements on a property by property basis.
We can let you know what has specifically been put in place at your chosen student residence. However, in general, the following measures have been implemented across all of our properties.
All carpets have been professionally cleaned. This will be repeated before the start of the 2020-21 academic year. All common areas have been, and will continue to be, professionally cleaned on a weekly basis.
It goes without saying that all individual properties are thoroughly cleaned before a new tenant moves into the property. The ongoing cleaning will become your responsibility once your tenancy starts.
NHS grade hand sanitiser will be made available at the entrance to the common areas of all of our shared properties.
All our single occupancy properties have always had access to laundry facilities. We’ll now be introducing this into the common areas of all multi occupancy houses throughout the summer break/first semester. This is particularly important for any of our tenants that need to shield if they have symptoms of COVID-19, and are unable to leave the property to visit a laundrette.
Kitchens and bathrooms
Further to these COVID-19 specific measures, we have also taken the opportunity to modernise all of our student accommodation. This includes improving the kitchen facilities.
Shower rooms and bathrooms have also now been upgraded across the majority of properties; this work will continue over the coming months.
Advice if you need to self-isolate during your stay
It’s important that anyone self-isolating follows the Government’s advice, to minimise the risk of infecting others. This is particularly important if your chosen student accommodation is in one of our multiple occupation houses (HMOs) where you will be sharing certain amenities with other tenants.
It’s also vital that you let us know if you have symptoms as soon as possible. This enables us to inform your fellow tenants, and also make special adjustments for any contractors that need to enter the properties.
Interactions with Student Brighton during your stay
We will avoid any unnecessary interactions with you while the pandemic is ongoing. Where possible, you should only communicate with us via phone, text, email, or video chat tools such as Skype. In the event that access to your room is required, notice will always be given unless an emergency arises.
In an emergency situation, we will pass on the recommended advice on a case by case basis. This will be based on the nature of the emergency, and the requirements of the contractor that needs to enter the property.
Contractors that we employ to carry out routine work, such as cleaning and fire alarm testing, will strictly follow the Government’s guidance on social distancing and hand washing while visiting the property.
Your responsibility during your stay
We are determined to keep a keen focus on your safety and wellbeing. However, in order to achieve this for you, and all of our other tenants and employees, we need to ask for your help.
We ask that you follow the latest Government advice when in the house, or when out and about. This involves observing social distancing, and wearing masks when in shops. Also we ask that you make use of the provided hand sanitiser when you return to the house.
If you are an international student, you may be coming to England for the first time since lockdown began. If this is the case, it’s really important that you fully understand all of the specific guidance from the UK government as it will likely differ from the country you’re leaving.
Should you develop symptoms of COVID-19, it is your responsibility to inform us straight away. We will assess the need to pass this information on to any other tenants. In the case of multi occupancy houses, we would always need to inform your housemates as the whole household would need to self-isolate.
What if anyone at Student Brighton needs to self-isolate?
When your tenancy starts you will be provided with a main point of contact during your stay. In the event that your contact develops symptoms of COVID-19 then we will immediately ensure that they self-isolate and don’t expose you to any risk.
We will put in place alternative arrangements for the management of your accommodation and ensure that you are kept fully aware of the change.
Keeping you safe in our student accommodation
We recognise that starting your studies in a new city, or country, will be a daunting prospect in itself. The last thing you need is to have added concerns about the safety of where you choose to live, especially during these times of uncertainty.
That’s why we at Student Brighton have gone above and beyond what is required from us as landlords to ensure you can be confident that we will always have your wellbeing at the forefront of our minds.
Should you have any questions about anything contained in this article, please do not hesitate to get in touch.